wicket1 Responsible Gaming —
Play Smart, Stay in Control

1. Our Commitment to Responsible Gaming

wicket1 is committed to providing a gambling environment that is safe, fair, and sustainable for every player in Bangladesh. Responsible gaming is not an afterthought at wicket1 — it is a core pillar of how we operate. We believe that every adult player deserves access to clear information, practical tools, and genuine support to ensure that gambling remains a form of entertainment rather than a harmful activity.

Our responsible gaming programme covers three key areas: prevention (ensuring players have access to information and tools before problems develop), early intervention (helping players recognise warning signs and take action), and support (connecting players who are experiencing difficulties with the right help). Every wicket1 player in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and across Bangladesh has access to all of these resources at no cost.

wicket1 takes its duty of care to players seriously. Our support team is trained to recognise indicators of harmful gambling behaviour and to respond with empathy and practical assistance. We regularly review our responsible gaming tools and policies to reflect current best practice in player protection.

2. Age Verification — 18+ Only

wicket1 is strictly an 18+ platform. We do not permit any person under the age of 18 to register an account, deposit funds, place bets, or participate in any game or promotion on the wicket1 platform. This is a non-negotiable requirement and applies to every player regardless of location within Bangladesh.

How We Verify Age

Every player is required to complete our Know Your Customer (KYC) identity verification process before making their first withdrawal — and in many cases, before their first deposit is processed. Age verification requires:

• Submission of a valid, government-issued photo identification document (National Identity Card or valid passport).
• A selfie photograph showing the player's face alongside the submitted ID document.
• Confirmation that the name, date of birth, and photo on the ID match the account registration details.

Any account where the player is found to be under 18 years of age will be permanently closed immediately upon discovery. All deposits associated with that account will be returned to the original payment method (bKash, Nagad, Rocket, or other payment source used). No winnings will be paid out to underage players under any circumstances.

Protecting Minors in Your Household

If you share a device with younger family members or children, wicket1 strongly recommends the following protective measures:

• Always log out of your wicket1 account when you have finished your session — never leave your account open and unattended on a shared device.
• Keep your wicket1 password confidential and do not share it with anyone, including family members.
• Use device-level parental control software to restrict access to gambling websites. Reputable parental control solutions available in Bangladesh include those built into Android and iOS operating systems, as well as third-party applications.
• Enable two-factor authentication on your wicket1 account so that access requires both your password and a one-time code delivered to your registered mobile number.

3. Deposit Limits

One of the most effective tools for keeping gambling under control is setting a personal deposit limit. wicket1 allows every registered player to set a cap on the total amount they can deposit within a defined time period. Deposit limits are a proactive way to ensure that your gambling expenditure stays within a budget you are comfortable with — before you reach a point where you need to make a reactive decision.

Important: Reducing a deposit limit takes effect immediately. Increasing a deposit limit or removing a limit requires a mandatory cooling-off period (the duration of which depends on the limit type, as shown above). This deliberate delay ensures that decisions to increase spending are considered rather than impulsive.

4. Time-Out & Cooling-Off Periods

Sometimes the most helpful thing a player can do is take a short break from gambling. wicket1's time-out feature lets you temporarily suspend your account for a defined period without permanently closing it. A time-out is ideal if you feel you have been gambling more than you intended recently and want to step back, reassess, and return refreshed.

Available Time-Out Durations

• 24-Hour Time-Out: A one-day pause on all gambling activity. Useful after a losing session when emotions may be running high.
• 7-Day Time-Out: A one-week break. Suitable when you want a short cooling-off period to reset your habits without committing to a longer absence.
• 30-Day Time-Out: A one-month pause. Recommended if you have noticed a pattern of gambling more than planned over several weeks.
• 90-Day Time-Out: A three-month cooling-off period. Appropriate when you want a substantial break to evaluate your gambling habits with time and distance.
• Custom Duration: Contact the wicket1 support team to request a custom time-out duration outside the standard options listed above.

What Happens During a Time-Out?

During an active time-out period, your wicket1 account will be suspended. You will not be able to log in, place bets, make deposits, or participate in any games or promotions. Any funds in your account balance at the time of the time-out activation remain secure and will be available for withdrawal once your time-out period has ended. You will not receive any promotional emails or bonus offers from wicket1 during your time-out.

A time-out period cannot be cancelled or shortened once activated. This is by design — the cooling-off period is most effective when it is honoured in full. After your time-out expires, you will receive a brief check-in communication from wicket1 before full account access is restored.

5. Self-Exclusion

Self-exclusion is a stronger, longer-term protective measure for players who have determined that they need to stop gambling entirely for an extended period. Unlike a time-out (which is a temporary break), self-exclusion is a formal commitment between you and wicket1 to exclude you from the platform for a minimum period.

Self-Exclusion Periods

• 6 Months: The minimum self-exclusion period available on wicket1.
• 1 Year: A 12-month self-exclusion for players who need a full year away from online gambling.
• 3 Years: Extended self-exclusion for players who want a long-term commitment to stopping.
• Permanent (Lifetime) Exclusion: Permanent account closure with no possibility of reinstatement. This is the most serious tool and is irreversible.

What Self-Exclusion Means in Practice

• Your wicket1 account will be permanently suspended for the duration of the self-exclusion period.
• You will not be able to log in, create a new account, or access the wicket1 platform in any way during the exclusion period.
• Any funds remaining in your account balance will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days of the self-exclusion being activated.
• All marketing communications from wicket1 will be stopped immediately upon self-exclusion activation.
• Attempts to create a new wicket1 account during a self-exclusion period will be detected and rejected. wicket1 uses device fingerprinting and identity matching to enforce self-exclusion across multiple registration attempts.

How to Request Self-Exclusion

To activate self-exclusion, contact the wicket1 responsible gaming team directly at [email protected] with the subject line "Self-Exclusion Request". State your registered account email address and the duration of exclusion you are requesting. Your self-exclusion will be activated within 24 hours of your request. For urgent cases, contact our live chat support team and the exclusion can be applied within one hour.

6. Recognising Problem Gambling

Problem gambling can develop gradually and can be difficult to recognise from the inside. Many people who experience gambling-related harm continue to believe they have their gambling under control long after that control has been lost. Being aware of the warning signs — both in yourself and in people you care about — is the first step toward getting help.

Common Warning Signs

• Gambling with money set aside for essential expenses such as rent, food, utilities, or children's education.
• Borrowing money from family, friends, or financial institutions to fund gambling.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Gambling for longer periods than originally intended, or finding it difficult to stop once you have started.
• Feeling restless, irritable, or anxious when you are unable to gamble.
• Lying to family members or close friends about how much time or money you are spending on gambling.
• Neglecting work, study, family responsibilities, or social activities in favour of gambling.
• Using gambling as a way to escape stress, anxiety, depression, or emotional difficulties.
• Repeatedly making unsuccessful attempts to reduce or stop gambling.
• Experiencing financial, relationship, or health problems that are directly related to gambling behaviour.

7. Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers — this checklist is a private tool for your own awareness. If you answer "Yes" to three or more questions, we encourage you to take a break and consider speaking with a support professional.

8. Support & Resources

If you or someone you know is experiencing difficulties related to gambling, please know that help is available. You do not need to be at a crisis point to reach out — talking to someone early is always the right decision. The following resources are available to wicket1 players in Bangladesh:

wicket1 Responsible Gaming Team

The wicket1 responsible gaming support team is available 24 hours a day, 7 days a week — including all Bangladesh public holidays (Eid, Pohela Boishakh, Independence Day March 26, Victory Day December 16). Contact us at [email protected] (copy manually to your email client — this is plain text, not a clickable link). Our team can help you activate deposit limits, time-outs, or self-exclusion immediately. All responsible gaming conversations are handled with complete confidentiality.

General Guidance for Players and Families

• Speak openly with a trusted family member or close friend about your concerns — social support is one of the most effective factors in overcoming gambling-related difficulties.
• Consider speaking with a doctor or mental health professional if you believe your gambling is connected to stress, anxiety, or depression. These conditions and gambling problems frequently occur together and respond well to appropriate treatment.
• If someone in your family is affected by another person's gambling behaviour, you are also entitled to seek support. Gambling-related harm affects families and close relationships, not just the individual player.
• Keep a written record of your gambling sessions — how much you spent, how long you played, and how you felt before and after. Awareness of patterns is a powerful tool for behaviour change.

Practical Tips for Healthy Gambling

• Set a firm budget before every session and commit to stopping when it is reached — regardless of whether you are winning or losing.
• Set a time limit before you start and use your phone's built-in timer to alert you when the limit is reached.
• Never gamble when you are tired, stressed, emotionally upset, or under the influence of alcohol.
• Treat gambling as entertainment, not as an income source or a financial strategy. The house edge means that over time, gambling costs money rather than making it.
• Take regular breaks during gameplay sessions — step away from the screen for at least 10 minutes every hour.
• Balance gambling with other leisure activities — sport, socialising, creative hobbies, and physical exercise all contribute to a healthy, balanced lifestyle that supports gambling in moderation.